Frequently Asked Questions 🤔

1. How do I place an order?

To place an order, simply browse our collection, select the items you want, and add them to your cart. Proceed to checkout, provide your shipping details, and complete the payment process.

2. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure and convenient transactions.

3. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment.

4. Can I modify or cancel my order?

Once an order is placed, it enters processing quickly. If you need to modify or cancel an order, please contact our Customer Care team at care@urbanskinz.com as soon as possible.

5. What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, please follow the instructions on our Returns & Cancellations page or contact our Customer Care team for assistance.

6. How do I order a custom skin?

To order a custom skin, fill out the Custom Skin Order Form on our Order a Custom Skin page. Our design team will get in touch with you to discuss the details and create a unique design for you.

7. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and timeframes vary by location. Please refer to our Shipping Information page for more details.

8. How can I contact Customer Care?

You can reach our Customer Care team by emailing care@urbanskinz.com. We are here to assist you with any questions or concerns you may have.